CE007 Workflow Events Report

Report Name	Workflow Events Report – Summary
Objective	This report gives a summary count of all workflow events that are raised within the reporting period to assist in understanding why customer are calling. This data can be used as a basis for business improvement initiatives such as identifying customers making contact multiple times during the reporting period.
Expected Frequency	Monthly
Period	Previous Month
Output File(s)	WORKFLOW EVENT SUMMARY_YYYYMMDD.csv
Output Fields	Name	Description
Event Type	The CMP code for the type of the workflow event
Type Description	A description of the workflow event type
Event Code	The CMP code for the event
Code Description	A description of the event
Event Status	The current status of the workflow event
Count	The number of workflow events of this type and code
Job Schedule Information	Monthly

Report Name

Workflow Events Report – Summary

Objective

This report gives a summary count of all workflow events that are raised within the reporting period to assist in understanding why customer are calling. This data can be used as a basis for business improvement initiatives such as identifying customers making contact multiple times during the reporting period.

Expected Frequency

Monthly

Period

Previous Month

Output File(s)

WORKFLOW EVENT SUMMARY_YYYYMMDD.csv

Output Fields

Name

Description

Event Type

The CMP code for the type of the workflow event

Type Description

A description of the workflow event type

Event Code

The CMP code for the event

Code Description

A description of the event

Event Status

The current status of the workflow event

Count

The number of workflow events of this type and code

Job Schedule Information

Monthly